1. Introduction
Smart Zugdidi ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website smartzugdidi.ge and related services ("Platform").
By using the Platform, you consent to the data practices described in this policy. If you do not agree, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Identity Data: Full name, personal ID number, SZ subscriber code
- Contact Data: Email address, phone number, residential address
- Account Data: Username, password (encrypted), account preferences
- Financial Data: Payment history, billing information (card details are not stored by us)
- Property Data: Service address, property type, waste generation data
2.2 Automatically Collected Information
- Device Data: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, click patterns
- Location Data: General location based on IP (precise GPS only with consent)
- Cookies: Session cookies, preference cookies, analytics cookies
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide waste collection services, process orders, and manage your account
- Communication: To send service notifications, payment reminders, and important updates
- Payment Processing: To process payments and maintain billing records
- Customer Support: To respond to inquiries and resolve issues
- Service Improvement: To analyze usage patterns and improve our services
- Legal Compliance: To comply with applicable laws and regulations
- Security: To detect and prevent fraud, abuse, and security threats
4. Information Sharing
We may share your information with:
- Service Operators: Waste collection operators who fulfill your service requests
- Payment Processors: BOG, TBC, and other payment service providers
- Municipal Authorities: Zugdidi Municipality as required for service coordination
- Technical Partners: Hosting providers, SMS gateway services
- Legal Authorities: When required by law or court order
We do NOT sell your personal information to third parties.
5. Data Security
We implement appropriate security measures to protect your information:
- SSL/TLS encryption for all data transmission
- Encrypted password storage (bcrypt hashing)
- Regular security audits and vulnerability assessments
- Access controls and employee training
- Secure data centers with physical security measures
While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (typically 5-7 years for financial records)
- Resolve disputes and enforce agreements
After account termination, we retain data for 1 year for legal purposes, then securely delete it.
7. Your Rights
Under Georgian data protection law, you have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Restriction: Request restriction of processing
- Portability: Receive your data in a portable format
- Objection: Object to processing for marketing purposes
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at info@smartzugdidi.ge
9. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be:
- Posted on this page with a new "Last Updated" date
- Communicated via email for significant changes
Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or to exercise your rights:
- Email: info@smartzugdidi.ge
- Phone: +995 555 00 00 00
- Address: Zugdidi, Georgia
Data Protection Officer: privacy@smartzugdidi.ge